Feedback Policy
Need to report an issue?
Please see our formal complaint policy below.
Ringways Hire & Leasing’s aim is to be trusted and respected by everyone who encounters us for the lifetime of their motoring needs.
We welcome compliments when things go well and hope that you’re pleased with any purchase you make or service you receive from Ringways Hire & Leasing and that you’ll never have to complain but we also understand that sometimes,
however comprehensive our commitment is to our customers and their motoring needs, occasionally problems may arise that can lead to customer complaints. In such instances, we’d like you to tell us so that we can have the opportunity
to work with you to try and put things right.
How to contact us
You can speak to us in person at any of our business premises to discuss your concerns with a Ringways Hire & Leasing Customer Facing Colleague. Alternatively, you can contact us with details of your complaint by telephone, email or letter.
Write to us at:
Customer Complaints
D. M. Keith Ltd.
Thwaite Gate,
Leeds,
LS10 1DY
Help us to help you
To help us investigate and try to resolve your complaint, please provide us with the following information:
- Your name and address.
- Details of how we can contact you.
- A clear description of your complaint.
- Details of what you would like us to do to rectify the situation and if appropriate, copies of any relevant supporting documentation.
What happens next?
We will acknowledge receipt of your complaint within three working days of receiving it. We will carefully consider your complaint, taking all the information available to us into account and try to resolve it as quickly as possible, usually within three working days of our initial acknowledgement letter. If your complaint is complex or requires additional investigation, we will keep you updated on its progress.
We will then write to you within 8 weeks of receiving your complaint, advising you of our final response and the reasons for providing it or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide one.
We may not always provide the answer you are looking for but we will make sure that we offer a clear explanation for our decision.
The Chief Executive, BVRLA
River Lodge, Badminton Court, Amersham, HP7 0DD
Either party involved in the complaint can ask for the matter to be escalated to the BVRLA’s formal conciliation service. Any decisions made by this body are binding on BVRLA members.
Financial Ombudsman’s Service
If you have purchased a vehicle on finance, then you may also direct your complaint to the relevant finance company. If your complaint is specifically about your finance agreement, it should be directed in the first instance to the finance company. If the finance company is unable to settle the dispute within 8 weeks or you are unhappy with their final response, you may refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent service for eligible complainants with unresolved complaints about financial firms and products. If you are not sure whether you are an eligible complainant, the Financial Ombudsman Service will be able to confirm this for you.
More information can be found online at:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Tel: 0800 023 4567
www.financial-ombudsman.org.uk
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge but you must do so within six months of receiving a final response.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay
was as a result of exceptional circumstances.
This does not affect your statutory rights.
Privacy Policy
RINGWAYS HIRE & LEASING LIMITED HAS MADE EVERY EFFORT TO ENSURE THE ACCURACY OF THE INFORMATION CONTAINED IN THIS SITE.
Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.
DATA PROTECTION POLICY
We want you to know that we respect your privacy on the information we hold on you and we take the security of your information very seriously. Our Privacy Policy is focused on providing you transparency, choice and trust and we would encourage you to read it in detail. You can view our latest policy here or alternatively we can send you a copy if you ask us to.
RINGWAYS HIRE & LEASING LIMITED
rRingways (Hire & Leasing) Limited. Company Registered in England No. 749256. VAT No. GB 169 7858 89
COPYRIGHT
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Ringways Hire & Leasing Ltd, or otherwise used by Ringways Hire & Leasing Ltd as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, btn-primary, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Ringways Hire & Leasing Ltd or the copyright holder. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Ringways Hire & Leasing Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Ringways Hire & Leasing Ltd reserves the right to monitor submissions to the site and to edit or reject any submissions.
DISCLAIMER
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site. Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs. In no event will Ringways Hire & Leasing Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site. Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
TRADEMARKS
All names, images, logos identifying Ringways Hire & Leasing Ltd are proprietary marks of Ringways Hire & Leasing Ltd. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Ringways Hire & Leasing Ltd does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.
EXTERNAL LINKS
Ringways Hire & Leasing Ltd does not represent, warrant, endorse or hold esponsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Ringways Hire & Leasing Ltd and you visit entirely at your own risk.
SOFTWARE DISCLAIMER
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but – as with all new software – we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Ringways Hire & Leasing Ltd cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
COOKIES
This web site uses cookies in a number of ways which are as follows:
AGGREGATED SITE USAGE STATISTICS
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
ESSENTIAL SITE FEATURES
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.
COMPLIMENTARY SITE FEATURES
The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don’t want this site to place Cookies on your device you can disable these using your Internet Browser settings.
JURISDICTION
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales. If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.
ALTERNATIVE DISPUTE RESOLUTION
Ringways Hire & Leasing Ltd subscribes to the Motor Industry Code of Practice for Service and Repair. If a consumer is dissatisfied with the outcome of a dispute in relation to service and repair, Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service. The address of the Motor Codes Dispute Resolution Service website is adr.motorcodes.co.uk
Ringways Hire & Leasing Ltd reserves the right to change any of its terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.